Description

Overview

The Golf Course Manager will supervise, manage, maintain, and direct all operations of Lake Monterey Golf Course, LLC, a member-owned and public course connected to Sandy Pines Wilderness Trails. They will oversee the Club House, food, beverages, tee times, special events, leagues, tournaments, and sales at the course. They will play a crucial role in increasing golf course revenue while meeting the expectations of members and public players. The Golf Course Manager will promote the Game of Golf to all customers and ensure that they are welcomed and have a positive experience on the course. Strong conflict management and decision-making skills, and a solid knowledge of and experience with golf course management, club house management, member relations, and staffing are key for success.

Experience Required

• Graduation from an accredited college or university with course work in Recreation, Business Management, Agronomy, Turf Management, or similar degree/certificate; or any equivalent combination of training and experience
• Knowledge of turf management and fertilization is preferred, but not required
• Minimum 4 years of experience in Golf Course Management with increasing responsibilities, member customer service, public interaction, and successful golf course promotion
• Minimum 2 years of experience leading and managing direct report employees and resolving staff relations
• Ability to work a variety of hours including holidays, evenings, and weekends during the season
• Must be a team leader who works well with other facets of the organization
• Highly proficient with computer software (Outlook, MS Office Pro Shop Tee Sheets, POS Systems)
• Strong organizational, time management, and attention to detail
• Strong decision making and problem-solving skills
• Excellent written and verbal communication
• ServSafe Certification preferred; knowledge of commercial kitchen best practices required

Essential Responsibilities

• Oversee opening and closing duties of the Pro Shop and golf course
• Ensure Pro Shop is appealing, organized, clean, and fully stocked
• Oversee registration sheets and record all players by proper category
• Operate, train, and oversee staff on register; balance drawer and credit card sales; ensure proper transaction tracking for inventory control and bookkeeping
• Oversee all grounds care and maintenance for a high level of play
• Post employee schedule for season; manage employee schedule changes and time off requests
• Ensure appropriate staffing levels for all areas of the Clubhouse and course, adjust schedules as needed to account for peak or down times
• Organize merchandise and display areas; change when necessary
• Oversee purchase, sale, and pricing of merchandise, and maintain an inventory control system; communicate changes to staff
• Plan, organize, and oversee tournaments, leagues, events, and outings
• Develop community relationships with members, businesses, schools, neighborhoods, churches, local chambers of commerce, etc. to garner participation in outings, leagues, events, and tournaments
• Develop, maintain, and implement a marketing strategy; work in conjunction with Sandy Pines Wilderness Trails' marketing plan
• Work with Communications team to implement social media interaction plan through Facebook, YouTube, Twitter, etc.
• Provide leadership, training, and oversight to LMGC employees; set expectations, coach, and hold employees accountable
• Manage special projects as directed by the Park President
• Develop and maintain relationships with members and regular guest players; address them formally by last name unless otherwise requested
• Establish and maintain relationships, and obtain signed contracts with sub-contractors and contractors i.e., food service, tee time software platforms
• Resolve and manage issues that arise at the Clubhouse or on the course
• Oversee and enforce rules and regulations of the course and understand terms of play for players (public vs. members, etc.)
• Oversee budget analysis and maintain cost control of golf course operations; implement plan to increase profitability
• Maintain accurate accounting record of sales and fees; submit supporting documentation i.e., receipts, bills, etc.
• Oversee course conditions and pace of play; train Ranger employees on pace of play expectation i.e., 4 hours/18 holes
• All other duties as assigned

Benefits

Health

Dental

Vision

Employer paid STD and LTD

Employer paid Life and AD&D

Optional additional Life and AD&D

Critical Illness

Accident

401K